Terms & Conditions


1) 48 hour cancellation notice required to avoid minimum one hour + call out charge.

2) Booking times are estimates only; delays due to traffic, earlier bookings, weather conditions and access issues can affect start times. You will, however, be notified if there is a delay to your estimated start time.

3) All removals are at owner’s risk. It is acknowledged, agreed, and declared that the Contract of Carriage evidenced hereby is a Contract for Carriage at owner’s risk. This means that the company as carrier will pay no compensation if the goods are lost or damaged unless the company intentionally loses or damages them. Should you wish to arrange insurance cover for your removal, please reply to this email requesting for a quote. We have partnered with Aon insurance to offer our customers full transit cover.

4) Payment is made in full at the end of the removal with eftpos or credit card (3% surcharge applies). All prices quoted are gst inclusive. Unpaid invoices will incur debt collection charges.

5) Please note any oversized or heavy items such as pianos, spa pools, pool tables, marble tables, etc require a third mover due to health and safety legislation and incur an additional charge. Please inform the office if you have any oversized or heavy items at the time of booking. For additional pricing refer to: www.aucklandmovers.co.nz/rates

6) Please inform the office if you have any access issues at either of your properties; overhanging trees, narrow or steep driveways or clearways outside your property. This will help us to ensure to send the most accurate fleet option. All pricing estimates are an indication only, while we do our best to keep these accurate they can fluctuate. If additional labour or trucks are required, extra costs will be apply.

7) We require a deposit to confirm your booking, please find the attached invoice with payment instructions. This must be paid 3 days before your move.

8) Packing materials are non-refundable, shipping costs apply – we aim to deliver orders within 3 business days

9) Quotes given are estimates only, final charges may vary. Prices may change without notice and we reserve the right to correct mistakes.

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