Privacy Policy

1. Who We Are

We are the data controller responsible for your personal information under the New Zealand Privacy Act 2020.

2. What Personal Information We Collect

We may collect the following information directly from you or via digital tools:

• Contact details: Name, email, phone number, address
• Booking details: Property size, dates, origin/destination
• Online identifiers: IP address, device data, GCLID (Google Click ID)
• Usage data: Pages visited, links clicked, form interactions
• Marketing interactions: Emails opened, ad campaign responses

3. How We Use Your Information

We collect and use personal data to:

• Respond to enquiries and provide accurate moving quotes
• Manage and confirm bookings
• Send service-related communications
• Understand ad performance and track conversions (e.g., via GCLID)
• Improve our website and services through analytics
• Conduct direct marketing (you can opt out any time)

Legal grounds for processing include:

• Your consent (e.g., for marketing and cookies)
• Contractual necessity (e.g., managing a booking)
• Our legitimate interests (e.g., analytics and service improvement)

4. Cookies and Tracking

We use cookies and similar technologies to:

• Enable site functionality
• Track how users interact with our site
• Measure and optimize Google Ads performance
• Remember your preferences

By using our site, you consent to this unless you disable cookies in your browser. You can also manage cookie preferences via your browser or our cookie consent banner (if enabled).

We use tools such as:

• Google Analytics (Terms)
• Google Ads GCLID tracking
• HubSpot CRM and marketing automation

5. Sharing Your Information

We do not sell your data. We may share personal information with:

• Service providers (e.g., IT, email, marketing, CRM – such as HubSpot, Google)
• Advertising platforms (e.g., Google Ads for conversion tracking)
• Subcontractors (to help deliver moving or storage services)

Some of these providers may process your data outside of New Zealand, including in the USA. We ensure such transfers comply with New Zealand privacy standards.

6. How We Store and Protect Data

• Data is stored securely on encrypted systems with restricted access
• Physical records (if any) are kept in locked premises
• Only authorized staff can access personal data
• We retain personal data only as long as necessary for the purposes above or as required by law
• Once no longer needed, data is securely deleted or anonymized

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access your personal information
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal limits)
• Object to direct marketing
• Withdraw consent (for marketing or cookie use)
• Complain to the NZ Privacy Commissioner if you're dissatisfied

📧 To exercise your rights, email: privacy@aucklandmovers.co.nz

8. Social Media and Third Parties

Our site may include links to third-party sites or social plugins (e.g., Facebook "Like" button). These platforms have their own privacy policies and may collect data independently. We encourage you to read them carefully.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted at the top of this page and on our homepage. We encourage you to review this policy periodically.